BenchPro™ will either refund the entire purchase price including freight (if by our freight carrier) and tax (if any) or replace the product or component that is defective at our discretion.
As we make all orders from base materials, and do not carry an inventory, we charge a “restocking charge” on unneeded and unwanted, yet ordered products. We also charge a restocking charge for products ordered but cancelled after the product is built. This is to cover our repackaging and handling, and remarketing. Customers pay the cost of freight both ways.
Restocking charge schedule:
A. Kennedy, Roosevelt Series in standard sizes and colors will be charged 15%.
B. Dewey, Harding, Jefferson, Grant and Adams Series in standard sizes and colors will be charged 30% restocking charge.
C. Any bench in a custom size or color will be charged a 50% restocking charge, as we will have a difficult time reselling them without a large discount.
D. Custom design and non-catalogue items are non-returnable.
E. No product shall be returned after 60 days.
No return of defective product is ever required. (We ask for an electronic photo in cases where we have not seen the problem before).
Freight Damaged Product:
USA freight regulations make freight companies’ drivers responsible for checking shipments for damage when they pick up. Our customers are responsible for checking for damage when receiving and signing for a shipment. We state this on our acknowledgment and invoice in case customers are not aware of the procedure. Once the product is in your facility, we assume you mishandled the product.
Most carriers give us 5 days after delivery to notify them of damage, and will cover the cost of replacements and the freight. If you have a problem, call or write and we will notify the carrier, then replace the product at no charge to you.
From the lawyers: In no case shall BenchPro™, its distributors, employees, related divisions, and other entities be responsible for any direct, consequential or indirect damage caused by the use, inability to use, or incorrect use of our products. Our liability shall be limited to replacement of product or a full refund.
All claims and/or disputes relating to the sale, quality and/or use of our products are to be settled by binding arbitration in the state of California, county of San Diego or any other location mutually agreeable to both parties.
Destruction: Dangerous products should not be put into open waste disposal system until they have been made unserviceable, so no third party can claim them and be injured. (This includes wobbly tables or chairs.)